Frequently Asked Questions

Are you curious about Certantees’ unique approach to clothing for a cause? Learn more about our charity t-shirts by checking out our FAQs. Still have questions (or suggestions) about our charity shirts? Shoot us an email at support@certantees.com.

Q

Do you offer rush shipping on my custom t-shirt order?

A

Yes! However, we do need about 5–7 business days to create your one-of-a-kind shirt before we pack and ship it to you. Our expedited shipping time applies after the order ships. Simply choose your preferred shipping method at checkout. We go as quickly as we can, but you can’t rush art.

Q

What is your return policy?

A

Because all of our merch is custom made-to-order, we can’t accept items for return. However, if there is a defect, missing item, or a wrong item is delivered, please get in touch for a replacement ASAP.

Q

What is your refund or exchange policy?

A

We don’t issue refunds at this time. However, if you receive an order that is defective, incorrect, or missing an item, we can replace it. So sorry if this happens! Please email us at support@certantees.com within 5 business days post delivery. Include a photo and description of the issue along with your Order Number.

Once you contact us, please allow up to 2 business days for a response from our team. If there is an error on our part, we will send a replacement of the same items ordered. Please allow 5–7 business days to process your replacement order. You will receive your shipment 1–7 days after we ship it depending on your location (US customers only).

Q

Do you offer wholesale pricing?

A

Yes we do! Please contact us at support@certantees.com for more details. We’d love to help you with your bulk custom t-shirt order.

Q

I like a design but would like it in a different style. How do I request it?

A

All designs are available to print on every item we sell—from long sleeve tees to hoodies to accessories and more. Just hop into our shop and select the style shirt you love most. You may also customize a t-shirt with your own unique design. If you have an issue or follow-up question, please contact us!

Q

What is your size chart?

A

Please take a look at sizing per style to find the best fit for you!

Size Chart

 

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